Retail AI News & Intelligence - Updated Daily
Last updated: Monday, 31 August 2026
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Jabra Bets on Voice as the Gateway to AI for Retail's Frontline Workers
Andrew Doyle, VP for Frontline Workers at Jabra, argues that voice is becoming the natural interface between retail associates and AI agents - and that audio quality decides whether those systems work on the shop floor.
Read moreReturnPro's Sender Shamiss: Retail's $890 Billion Returns Problem Has Become a Margin Opportunity
ReturnPro CEO and co-founder Sender Shamiss argues that retail's $890 billion returns problem is now a margin opportunity, spanning prevention, fraud detection, intelligent routing and recommerce.
Read moreFrom Products to Ecosystems: Nagarro's Vision for the AI-Powered Future of Retail
AI's biggest impact on retail may not come from chatbots or personalisation. Rahul Mahajan, Global CTO at Nagarro, argues the deeper opportunity lies in rebuilding how retailers forecast demand, interact with data and connect products with services.
Read moreFrasers, Tesco, Nike and FairPrice Reveal the New Battle for Retail Control
From Frasers Group's pursuit of Hugo Boss and Tesco's quick-commerce expansion to Nike's China recalibration and FairPrice's smart-store platform, five stories reveal that retail's next battle is about controlling the customer relationship.
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Deep, continuously updated briefings on the sectors we cover most closely.
- Retail Media newsNetworks, margins, measurement and the in-store ad build-out.
- Luxury Retail newsLVMH, Kering and Richemont: clienteling, resale and pricing power.
- Fashion Retail newsZara, Shein and Uniqlo: speed, returns economics and resale.
- AI in Retail newsWhere retail AI is in production and where it is still a pilot.
- Supply Chain newsSourcing, logistics and the cost of getting product to shelf.
- Customer Experience newsService design, personalisation and loyalty that holds.
More retail intelligence from the archive
A rotating selection of our deeper reporting - refreshed daily.
- Amazon: Mastering Digital Relevance in Retail
- Leadership in the Digital Age
- Digital Transcendence
- Left Field Thinking: Why Retail Innovation Needs Bold Strategy
- Ingka Centres: "We Are a Meeting Place, Not a Shopping Centre"
- Agentic Commerce Is No Longer a Pilot. Shopify, NVIDIA and Google Cloud Explain What Comes Next
- Wimbledon, Naomi Osaka and World Cup Campaigns Reveal a New Playbook for Modern Marketing
- Why 5 Million People Still Visit SM Supermalls Every Day Despite the Rise of E-commerce
- Pentland Brands Says Retail AI Success Depends on Business Value, Not Hype
- JD Outdoors Left Its Legacy Ecommerce Platform Behind to Accelerate Innovation
- Kaufland Global Marketplace: AI and One-Click Europe Expansion
- Coca-Cola, P&G, Coty, RMS Beauty: Retail Media Must Break Its Silo
- Alcampo and Ocado: Grocery Ecommerce Runs on Partnership
- ASOS, Nestlé, L'Oréal: People Make AI Work in Retail
- Unlimitail, Douglas, Nectar360 on Retail Media's Next Chapter
- Holden Bale: 88% of Retailers Have Deployed AI, Only 6% Can Prove It Made Money
- Why Christian Louboutin's CEO Hired Jaden Smith as Men's Creative Director
- Arc'teryx CEO Stuart Haselden: How the Brand Grew 5x Without Betting on AI
- Peter Ruis: John Lewis Is Betting on AI, Resale and Expert Service
- Nadine Graf: How Estée Lauder Is Reimagining Beauty for the Speed of the Consumer
- Zalando Co-CEO David Schröder: AI Is Rewriting Fashion Retail
- Shoptalk Europe 2026: Zalando, Estée Lauder and John Lewis
- Know Your Customer or Lose Them to Someone Who Does: The Sharpest Lessons From World Retail Congress 2026
- Zalando's Co-Founder Says Retail Is at an Inflection Point. Here Is What Comes Next.
- Speed Is the New Scale: What IKEA, Estée Lauder, and Tendam Said About Surviving to 2030
- Adidas, Lululemon and Ulta Beauty Rewrite Customer Loyalty
- Alex Baldock on Currys, AI and Retail's Industrial Revolution
- Lionel Souque Has 200 AI Projects Running. He Still Thinks Retail Is a Human Business.
- The Retailers Winning With AI Are Not the Ones You Think
- Every AI Has an Opinion of Your Brand - WRC 2026