Department Store
Reinventing Retail for AI-Native Shoppers
As AI reshapes how consumers discover and buy products, leaders from Frasers Group and Microsoft share how retailers can adapt to agentic commerce and AI-native shoppers.
Jan 30, 2026
Tag
Retail Technology
Tech solutions, software, and hardware for retailers
40 articles
Specialist Retailer
The Rise of Agentic Commerce and What AI Means for the Future of Shopping
At NRF, leaders from PayPal, Home Depot, and Wayfair discussed the rise of agentic commerce and what AI means for the future of shopping. The panel explored trust, merchant control, and how retailers should prepare for AI-driven discovery and transactions.
Jan 26, 2026
News
Sundar Pichai's NRF Keynote Signals a New Era for AI-Powered Retail
Google CEO announces Universal Commerce Protocol and agent-led retail strategy at NRF 2026, positioning AI as the next foundational platform for commerce.
Jan 25, 2026
Luxury
How LVMH Is Using AI to Strengthen Humanity, Creativity, and Luxury Experience
At NRF, LVMH leaders Gonzague de Pirey and Soumia Hadjali shared how artificial intelligence is being deployed to elevate creativity, craftsmanship, and client relationships across luxury. Their approach prioritizes humanity, trust, and long-term brand desire over efficiency alone.
Jan 22, 2026
Retail News
Salesforce and Google Cloud Announce Expanded Strategic Partnership to Unlock the Power of AI, Data, and CRM
Salesforce and Google Cloud deepen their partnership to integrate Data Cloud and Google BigQuery, enabling businesses to leverage AI and data for personalized customer experiences and insights.
Dec 18, 2025
Retail News
Daniel Zhang Steps Down as Alibaba CEO to Focus on Cloud Business
Daniel Zhang steps down as Alibaba CEO to lead its cloud business, signaling Alibaba's strategic shift towards cloud computing and a new leadership era with Eddie Yongming Wu as CEO.
Dec 18, 2025
Retail News
AI Revolutionizing Digital Content Creation in the Fashion Industry Generative AI
Generative AI is set to revolutionize the fashion industry, offering transformative potential from design and personalization to sustainability and economic growth, with an estimated increase of $150B-$275B in operating profits.
Dec 18, 2025
Retail News
The Fashion Revolution
Generative AI is revolutionizing the fashion industry, offering immense potential for product design, content creation, and customer experience. This transformation comes with both opportunities for growth and significant challenges for brands to navigate.
Dec 18, 2025
Retail News
Left field thinking (Maybe)
Innovation is a culture, not a stand-alone activity, and true growth comes from protecting customers, fostering collaboration, listening, allowing for failure, maintaining a flat corporate structure, and prioritizing customer experience.
Dec 18, 2025
Retail News
Digital Transcendence
Businesses equipped with a "Digital Transcendence Strategy" - one that seamlessly connects the physical and digital worlds - are poised to master the future economy. This involves digitizing all physical structures and rethinking our interaction with them.
Dec 18, 2025
Retail News
Leadership in the Digital Age
The author explores investing in Seth Godin's altMBA program for digital leadership, highlighting its non-traditional approach and the value of continuous self-development in a rapidly changing corporate world.
Dec 18, 2025
Retail News
Digital Relevance
To stay relevant, consumer-facing organizations must leverage digital technologies to offer personalized experiences, track customers, foster engagement, embrace social ecosystems, enable instant feedback, and adapt to new payment forms.
Dec 18, 2025
Retail News
Amazon Blockchain Breaks the Internet
This article explores a hypothetical Amazon blockchain-powered peer-to-peer shopping experience, delving into its potential to disrupt retail, create a global digital economy, and impact global currencies.
Dec 18, 2025
Retail News
The Recipe for Revenue
Successful retailers connect online and offline channels by empowering in-store associates with conversational commerce tools, boosting conversion and customer experience.
Dec 18, 2025
Retail News
Digital is Dead
Digital is "dead" due to a lack of "Digital & Physical Cohesion," which prevents organizations from effectively influencing the path to purchase. The article explores the reasons for this divide.
Dec 18, 2025
Retail News
AI in a Post Digital world
The article discusses the importance of bold investment in digital transformation, highlighting that aggressive responses to digitization improve projected revenue and profit. It emphasizes utilizing AI tools for actionable insights and exceptional customer experiences in a post-digital world.
Dec 18, 2025
Retail News
Digital Reinvention & AI
Aggressive digital transformation and investment, particularly with AI, are crucial for businesses to thrive and lead their markets, delivering enhanced customer experiences.
Dec 18, 2025
Retail News
The Most “Instagramable” Store in the World and AI
The Dolby Pop Up Store in SoHo, New York, exemplifies how an immersive, "Instagrammable" brand experience can captivate customers, proving that emotional connection and experiential design outweigh explicit technology in retail.
Dec 18, 2025
News
Future of Retail: Innovations Driving Grocery and Quick Commerce
Deliveroo's Paul Wilkinson highlights a shift in quick commerce from speed to reliability, predicting drones and AI will revolutionize grocery retail by prioritizing customer needs above all else.
Jan 7, 2025
News
Why Retailers Must Embrace Robotics and AI for Growth
To thrive, retailers must embrace robotics and AI to solve labor shortages, improve inventory, and secure operations. Strategic adoption, starting small and scaling gradually, is key to success.
Dec 12, 2024
News
How Meta and Albertsons Are Reshaping Retail Media Through AI
Meta and Albertsons are revolutionizing retail media through AI-driven personalization, strategic partnerships, and innovative experiences like gamification, significantly enhancing customer engagement and ROI.
Nov 5, 2024
Grocery
How Kowalski's Markets Excels in Merchandising, Product, and Digital Checkouts
Kowalski's Markets excels in creating an elevated shopping experience through exceptional merchandising, curated products, and digital checkouts, with further growth potential in deeper digital integration.
Oct 13, 2024
News
NRF's Global Retail Revolution: Big Show Hits Europe
NRF is launching "Retail's Big Show Europe" in partnership with Comexposium, rebranding Paris Retail Week to bring a new global retail event to Paris in September 2025.
Sep 18, 2024
News
How 7-Eleven’s CEO Is Leading the Way
7-Eleven CEO Danni Peirce is revolutionizing convenience retail through drone deliveries, palm payments, and a successful loyalty program, driving innovation and growth across Asia.
Jun 11, 2024
News
How WorkJam's CEO Is Transforming Retail Workforce Management (Podcast)
WorkJam’s CEO and founder, Steve Kramer, reveals how his platform is transforming retail workforce management by enhancing communication, scheduling, and task management, leading to reduced attrition and improved efficiency.
Jun 10, 2024
News
How Not To Be Disrupted In 2024 by Alix Partners
AlixPartners' 2024 "Disrupt or Be Disrupt" report highlights six key trends and offers strategic recommendations for retail leaders to navigate the evolving industry, embrace efficiency, and capitalize on new opportunities.
Apr 29, 2024
News
Amazon´s Retail Media Journey: A Conversation with Colleen Aubrey
Colleen Aubrey discusses the evolution of retail media at Amazon, emphasizing its integration into the customer journey, strategic use of AI, and the need for a broader definition beyond traditional advertising.
Apr 16, 2024
News
How Can NRF APAC 2024 Fast-Track Your Retail Success?
NRF APAC 2024 in Singapore promises to be a pivotal event for retail innovation, fostering networking, global insights, and showcasing cutting-edge technology to fast-track success and expand into the Asia-Pacific market.
Apr 7, 2024
Grocery
How to Embrace Real-time Feedback
HappyOrNot CRO Tim Waterton discusses how real-time feedback transforms retail, driving operational improvements and sales increases through sophisticated data analysis and AI-driven insights.
Feb 18, 2024
News
EagleAI: How to Create Retail with Data Science
EagleAI offers an AI-powered data science solution for retail, providing unprecedented insights into customer behavior, optimizing operations, and personalizing marketing efforts.
Feb 8, 2024
News
Retail Media Networks: Transforming Grocery Ads
Instacart is revolutionizing grocery advertising through retail media networks, offering grocers a new revenue stream and enabling even smaller businesses to compete with real-time measurable success.
Feb 6, 2024
News
AI Dominates NRF 2024: Retail's Future Unveiled with Arreoblue
AI is dominating NRF 2024, reshaping retail by enhancing customer experiences, optimizing supply chains, and driving sustainability. It's an imperative for the industry's future.
Feb 1, 2024
News
Retailers, Unlock the AI Goldmine for Your Marketing & Sales
Guest article from Arreoblue : In an increasingly digital world, retailers face pressures from online/offline competitors and digital transformation. However, the foundation of impactful AI solutions...
Sep 28, 2023
News
The Future of Retail or Not?
Door Dash The biggest meal delivery service in the United States, DoorDash, is swiftly becoming the retail future. With the advent of e-commerce and the move toward online buying, DoorDash Driver App...
Jun 25, 2023
News
The Most "Instagramable" Store in the World and AI
Here is a question for you, Does technology and Artificial Intelligence(AI) belong in the, Store Experience of the Future? Today I was due to be flying to Seattle to present on AI in Retail & the...
Feb 8, 2019
News
Digital Reinvention & AI
A rockstar marketing guru (my wife), having just read a short piece I had written on how the Amazon Digital Ledger (Blockchain) would end life as we know it, recommend that I read The Case for...
Apr 20, 2018
News
AI in a Post Digital world
A rockstar marketing guru (my wife), having just read a short piece I had written on how the Amazon Digital Ledger (Blockchain) would end life as we know it, recommend that I read The Case for...
Apr 8, 2018
News
Digital is Dead
Yes, the title may be a little clickbait but you’re here, so please give me a brief "virtual" minute to explain. On my morning walk to South Ealing Tube station (pictured above) I am constantly...
Sep 20, 2017
News
The Recipe for Revenue
What do you get when you multiply approximately 30 million commissioned in-store associates with 2.1Bn smart phone users and square root the $28Trn retail market? A recipe for revenue. In a world...
May 4, 2017
News
Amazon Blockchain Breaks the Internet
What would happen if 3 Billion Internet users across the globe, could for the first time bypass the intermediaries for transaction, ledger, identity and delivery - Glocalisation Local but yet Global?...
Jan 11, 2017