
Sundar Pichai's NRF Keynote Signals a New Era for AI-Powered Retail
Google CEO announces Universal Commerce Protocol and agent-led retail strategy at NRF 2026, positioning AI as the next foundational platform for commerce.
Artificial intelligence and automation in retail operations
26 articles

Google CEO announces Universal Commerce Protocol and agent-led retail strategy at NRF 2026, positioning AI as the next foundational platform for commerce.

Gen Z is reshaping retail with their digital fluency and demand for authentic, immersive, and sustainable shopping experiences. Brands must adapt now to capture their significant spending power.

Salesforce and Google Cloud deepen their partnership to integrate Data Cloud and Google BigQuery, enabling businesses to leverage AI and data for personalized customer experiences and insights.

Generative AI is set to revolutionize the fashion industry, offering transformative potential from design and personalization to sustainability and economic growth, with an estimated increase of $150B-$275B in operating profits.

Generative AI is revolutionizing the fashion industry, offering immense potential for product design, content creation, and customer experience. This transformation comes with both opportunities for growth and significant challenges for brands to navigate.

Successful retailers connect online and offline channels by empowering in-store associates with conversational commerce tools, boosting conversion and customer experience.

Digital is "dead" due to a lack of "Digital & Physical Cohesion," which prevents organizations from effectively influencing the path to purchase. The article explores the reasons for this divide.

The article discusses the importance of bold investment in digital transformation, highlighting that aggressive responses to digitization improve projected revenue and profit. It emphasizes utilizing AI tools for actionable insights and exceptional customer experiences in a post-digital world.

Aggressive digital transformation and investment, particularly with AI, are crucial for businesses to thrive and lead their markets, delivering enhanced customer experiences.

The Dolby Pop Up Store in SoHo, New York, exemplifies how an immersive, "Instagrammable" brand experience can captivate customers, proving that emotional connection and experiential design outweigh explicit technology in retail.

Deliveroo's Paul Wilkinson highlights a shift in quick commerce from speed to reliability, predicting drones and AI will revolutionize grocery retail by prioritizing customer needs above all else.

To thrive, retailers must embrace robotics and AI to solve labor shortages, improve inventory, and secure operations. Strategic adoption, starting small and scaling gradually, is key to success.

Meta and Albertsons are revolutionizing retail media through AI-driven personalization, strategic partnerships, and innovative experiences like gamification, significantly enhancing customer engagement and ROI.

7-Eleven CEO Danni Peirce is revolutionizing convenience retail through drone deliveries, palm payments, and a successful loyalty program, driving innovation and growth across Asia.

WorkJam’s CEO and founder, Steve Kramer, reveals how his platform is transforming retail workforce management by enhancing communication, scheduling, and task management, leading to reduced attrition and improved efficiency.

AlixPartners' 2024 "Disrupt or Be Disrupt" report highlights six key trends and offers strategic recommendations for retail leaders to navigate the evolving industry, embrace efficiency, and capitalize on new opportunities.

NRF APAC 2024 in Singapore promises to be a pivotal event for retail innovation, fostering networking, global insights, and showcasing cutting-edge technology to fast-track success and expand into the Asia-Pacific market.

HappyOrNot CRO Tim Waterton discusses how real-time feedback transforms retail, driving operational improvements and sales increases through sophisticated data analysis and AI-driven insights.

EagleAI offers an AI-powered data science solution for retail, providing unprecedented insights into customer behavior, optimizing operations, and personalizing marketing efforts.

AI is dominating NRF 2024, reshaping retail by enhancing customer experiences, optimizing supply chains, and driving sustainability. It's an imperative for the industry's future.

Explore the top retail trends for 2024 from the NRF Agenda, highlighting AI, omnichannel retailing, sustainability, and more. Discover how these trends are shaping the future of retail.

Guest article from Arreoblue : In an increasingly digital world, retailers face pressures from online/offline competitors and digital transformation. However, the foundation of impactful AI solutions...

Here is a question for you, Does technology and Artificial Intelligence(AI) belong in the, Store Experience of the Future? Today I was due to be flying to Seattle to present on AI in Retail & the...

A rockstar marketing guru (my wife), having just read a short piece I had written on how the Amazon Digital Ledger (Blockchain) would end life as we know it, recommend that I read The Case for...

A rockstar marketing guru (my wife), having just read a short piece I had written on how the Amazon Digital Ledger (Blockchain) would end life as we know it, recommend that I read The Case for...

Yes, the title may be a little clickbait but you’re here, so please give me a brief "virtual" minute to explain. On my morning walk to South Ealing Tube station (pictured above) I am constantly...