CX in retail
30 articles
Marco Garcia, CEO of Amouage, shares insights on luxury fragrance growth, digital innovation, and engaging younger consumers with authentic, high-quality experiences.
Michael Chalhoub, CEO of the Chalhoub Group, shares strategies for luxury retail growth in the Middle East, expanding Level Shoes to the US, and navigating market complexities.
Lane Crawford is reimagining the department store model through independent designers, customer co-creation, and relationship-driven retail. Discover how the 175-year-old Hong Kong retailer is building the future of luxury commerce.
On Chief Technology Officer Narek Verdian shares how mobile POS, tap to pay, AI-driven personalization, and omnichannel data are reshaping retail stores. In conversation with Adyen's Roland Palmer, he explains why human experience remains at the center of innovation.
Hootsuite CEO Irina Novoselsky shares why social intelligence is now core business intelligence. From Gen Z search behavior to AI governance, retail leaders must rethink how they listen, engage and act in real time.
At Shoptalk Luxe, Victoria Beckham Beauty and Bremont shared how social listening drives real decisions - from on-site filters to hero products and customer-care trust moments. Here are the practical tactics that turn signals into sales.
NRF keynote speakers Emma Grede and Ben Francis explain how agentic AI, customer trust, and disciplined focus are driving the next era of retail growth.
At NRF, Ulta Beauty CEO Kecia Steelman outlines the Ulta Beauty Unleashed strategy, loyalty evolution, AI adoption, and global expansion.
As AI reshapes how consumers discover and buy products, leaders from Frasers Group and Microsoft share how retailers can adapt to agentic commerce and AI-native shoppers.
At NRF, leaders from PayPal, Home Depot, and Wayfair discussed the rise of agentic commerce and what AI means for the future of shopping. The panel explored trust, merchant control, and how retailers should prepare for AI-driven discovery and transactions.
At NRF, LVMH leaders Gonzague de Pirey and Soumia Hadjali shared how artificial intelligence is being deployed to elevate creativity, craftsmanship, and client relationships across luxury. Their approach prioritizes humanity, trust, and long-term brand desire over efficiency alone.
Gen Z is reshaping retail with their digital fluency and demand for authentic, immersive, and sustainable shopping experiences. Brands must adapt now to capture their significant spending power.
Salesforce and Google Cloud deepen their partnership to integrate Data Cloud and Google BigQuery, enabling businesses to leverage AI and data for personalized customer experiences and insights.
Kohl's is implementing a bold new strategy under Tom Kingsbury, focusing on enhancing customer experience, simplifying value, managing inventory, and strengthening its balance sheet, with Sephora partnership and diverse product offerings at its core.
Kowalski's Markets excels in creating an elevated shopping experience through exceptional merchandising, curated products, and digital checkouts, with further growth potential in deeper digital integration.
7-Eleven CEO Danni Peirce is revolutionizing convenience retail through drone deliveries, palm payments, and a successful loyalty program, driving innovation and growth across Asia.
With average screen attention spans now just 47 seconds, retailers must simplify stores, reduce clutter, and strategically allocate products to meet evolving consumer needs.
Building a thriving retail community requires consistent effort and genuine engagement, focusing on inclusive values, engaging experiences, and authentic interactions to drive growth and loyalty.
Fabletics is pioneering a flexible retail model through its customer-focused Vision Membership Program, hyper-localization, influencer marketing, and commitment to sustainability.
Colleen Aubrey discusses the evolution of retail media at Amazon, emphasizing its integration into the customer journey, strategic use of AI, and the need for a broader definition beyond traditional advertising.
NRF APAC 2024 in Singapore promises to be a pivotal event for retail innovation, fostering networking, global insights, and showcasing cutting-edge technology to fast-track success and expand into the Asia-Pacific market.
Co-op's Matt Hood details how the brand leverages its unique cooperative ethos, innovation, and membership model to stand out in the competitive retail landscape and foster loyalty.
HappyOrNot CRO Tim Waterton discusses how real-time feedback transforms retail, driving operational improvements and sales increases through sophisticated data analysis and AI-driven insights.
EagleAI offers an AI-powered data science solution for retail, providing unprecedented insights into customer behavior, optimizing operations, and personalizing marketing efforts.
AI is dominating NRF 2024, reshaping retail by enhancing customer experiences, optimizing supply chains, and driving sustainability. It's an imperative for the industry's future.
Here is a question for you, Does technology and Artificial Intelligence(AI) belong in the, Store Experience of the Future? Today I was due to be flying to Seattle to present on AI in Retail & the...
A rockstar marketing guru (my wife), having just read a short piece I had written on how the Amazon Digital Ledger (Blockchain) would end life as we know it, recommend that I read The Case for...
A rockstar marketing guru (my wife), having just read a short piece I had written on how the Amazon Digital Ledger (Blockchain) would end life as we know it, recommend that I read The Case for...
Yes, the title may be a little clickbait but you’re here, so please give me a brief "virtual" minute to explain. On my morning walk to South Ealing Tube station (pictured above) I am constantly...
What do you get when you multiply approximately 30 million commissioned in-store associates with 2.1Bn smart phone users and square root the $28Trn retail market? A recipe for revenue. In a world...
