Technology adoption, digitization, and innovation in retail
29 articles
Grammarly is evolving beyond grammar. CEO Shashir Mehrotra explains why the company rebranded to Superhuman and how embedded AI agents are reshaping productivity, education and enterprise workflows.
Retail's next growth engine is not transactions but services. From Walmart to McDonald's Brazil, leading brands are building services platforms that monetize assets, deepen loyalty and transform customer relationships.
Google CEO announces Universal Commerce Protocol and agent-led retail strategy at NRF 2026, positioning AI as the next foundational platform for commerce.
Daniel Zhang steps down as Alibaba CEO to lead its cloud business, signaling Alibaba's strategic shift towards cloud computing and a new leadership era with Eddie Yongming Wu as CEO.
Generative AI is set to revolutionize the fashion industry, offering transformative potential from design and personalization to sustainability and economic growth, with an estimated increase of $150B-$275B in operating profits.
Generative AI is revolutionizing the fashion industry, offering immense potential for product design, content creation, and customer experience. This transformation comes with both opportunities for growth and significant challenges for brands to navigate.
Innovation is a culture, not a stand-alone activity, and true growth comes from protecting customers, fostering collaboration, listening, allowing for failure, maintaining a flat corporate structure, and prioritizing customer experience.
Businesses equipped with a "Digital Transcendence Strategy" - one that seamlessly connects the physical and digital worlds - are poised to master the future economy. This involves digitizing all physical structures and rethinking our interaction with them.
The author explores investing in Seth Godin's altMBA program for digital leadership, highlighting its non-traditional approach and the value of continuous self-development in a rapidly changing corporate world.
To stay relevant, consumer-facing organizations must leverage digital technologies to offer personalized experiences, track customers, foster engagement, embrace social ecosystems, enable instant feedback, and adapt to new payment forms.
This article explores a hypothetical Amazon blockchain-powered peer-to-peer shopping experience, delving into its potential to disrupt retail, create a global digital economy, and impact global currencies.
Digital is "dead" due to a lack of "Digital & Physical Cohesion," which prevents organizations from effectively influencing the path to purchase. The article explores the reasons for this divide.
The article discusses the importance of bold investment in digital transformation, highlighting that aggressive responses to digitization improve projected revenue and profit. It emphasizes utilizing AI tools for actionable insights and exceptional customer experiences in a post-digital world.
Aggressive digital transformation and investment, particularly with AI, are crucial for businesses to thrive and lead their markets, delivering enhanced customer experiences.
Kowalski's Markets excels in creating an elevated shopping experience through exceptional merchandising, curated products, and digital checkouts, with further growth potential in deeper digital integration.
NRF is launching "Retail's Big Show Europe" in partnership with Comexposium, rebranding Paris Retail Week to bring a new global retail event to Paris in September 2025.
7-Eleven CEO Danni Peirce is revolutionizing convenience retail through drone deliveries, palm payments, and a successful loyalty program, driving innovation and growth across Asia.
WorkJam’s CEO and founder, Steve Kramer, reveals how his platform is transforming retail workforce management by enhancing communication, scheduling, and task management, leading to reduced attrition and improved efficiency.
AlixPartners' 2024 "Disrupt or Be Disrupt" report highlights six key trends and offers strategic recommendations for retail leaders to navigate the evolving industry, embrace efficiency, and capitalize on new opportunities.
NRF APAC 2024 in Singapore promises to be a pivotal event for retail innovation, fostering networking, global insights, and showcasing cutting-edge technology to fast-track success and expand into the Asia-Pacific market.
AI is dominating NRF 2024, reshaping retail by enhancing customer experiences, optimizing supply chains, and driving sustainability. It's an imperative for the industry's future.
Explore the top retail trends for 2024 from the NRF Agenda, highlighting AI, omnichannel retailing, sustainability, and more. Discover how these trends are shaping the future of retail.
Guest article from Arreoblue : In an increasingly digital world, retailers face pressures from online/offline competitors and digital transformation. However, the foundation of impactful AI solutions...
Door Dash The biggest meal delivery service in the United States, DoorDash, is swiftly becoming the retail future. With the advent of e-commerce and the move toward online buying, DoorDash Driver App...
A rockstar marketing guru (my wife), having just read a short piece I had written on how the Amazon Digital Ledger (Blockchain) would end life as we know it, recommend that I read The Case for...
A rockstar marketing guru (my wife), having just read a short piece I had written on how the Amazon Digital Ledger (Blockchain) would end life as we know it, recommend that I read The Case for...
Yes, the title may be a little clickbait but you’re here, so please give me a brief "virtual" minute to explain. On my morning walk to South Ealing Tube station (pictured above) I am constantly...
What do you get when you multiply approximately 30 million commissioned in-store associates with 2.1Bn smart phone users and square root the $28Trn retail market? A recipe for revenue. In a world...
What would happen if 3 Billion Internet users across the globe, could for the first time bypass the intermediaries for transaction, ledger, identity and delivery - Glocalisation Local but yet Global?...
