Carrefour's Strategic Vision for Inclusivity and Diversity

Enhancing the Customer Journey Through Inclusive Practices

    - **Inclusive shopping features:** Carrefour aims to enhance the shopping experience for disabled customers, reflecting a broader commitment to inclusivity. Initiatives include specialized shopping carts for mobility-impaired customers and digital applications like 'Overlay' that assist visually impaired customers to navigate stores independently.

    - **Technology for accessibility:** Technological solutions play a critical role in making stores more accessible. Examples include apps that provide visual assistance and systems that facilitate easier communication between staff and customers with hidden disabilities.

    - **Products for all needs:** Carrefour is not only focusing on inclusivity in service but also in product offerings, highlighting a strong commitment to organic products and specially designed non-food items that cater to the needs of disabled and elderly customers.



## Business Strategy and Employee Well-being

### Embedding diversity in operations



    - **Diversity as a strategic goal:** Diversity and inclusion are not merely moral imperatives but are strategic business objectives at Carrefour. The company has established a diverse executive team and emphasizes gender equality, employment of marginalized groups, and integration of diverse backgrounds into leadership roles.

    - **Supportive employee programs:** Carrefour has introduced several programs to support employees from various backgrounds, including those suffering from endometriosis, victims of domestic violence, and LGBT youth. These initiatives aim to create a supportive workplace that also drives performance and innovation.

    - **Expanding employment for disabled individuals:** By 2026, Carrefour plans to employ 15,000 individuals with disabilities, recognizing the dual importance of integrating disabled employees and catering to disabled customers.



## Setting a New Standard for Inclusive Retail

Carrefour's strategic focus on inclusivity, diversity, and sustainability sets a new standard for the retail industry. By integrating these principles into every aspect of its operations, Carrefour is not only enhancing the shopping experience for all customers but also driving business performance through social responsibility.

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