Two capabilities stood out early: price differentiation, and rethinking the picking experience, work that runs

Two capabilities stood out early: price differentiation, and rethinking the picking experience, work that runs alongside partnerships like Uber Eats and Glovo. But the throughline for both speakers was the same: technology alone isn't the answer, it's the enabler. The real advantage comes from linking culture, process, and technology together, and the more touchpoints a retailer builds well, the more a customer engages across all of them.